Privacy Policy
This Privacy Policy explains how RiverWays ("we", "us", "our") collects, uses and protects your personal information when you use our website or engage our inland waterway services. We are the data controller for the information we hold about you and comply with the UK GDPR and the Data Protection Act 2018.
1. Information we collect
- Enquiry details — name, email, phone number, vessel details, collection and delivery locations, preferred dates and any additional information you provide.
- Service records — booking history, quotations, invoices, delivery reports and correspondence.
- Vessel documentation — copies of your river licence, Boat Safety Scheme certificate and insurance documents where required to carry out the service.
- Technical data — IP address, browser type, device information and pages visited, collected automatically via cookies and similar technologies.
2. How we use your information
- To respond to enquiries and provide quotations.
- To perform our contract with you and deliver the services requested.
- To comply with legal, regulatory and insurance obligations.
- To improve our website and services.
- With your consent, to send occasional service updates or offers.
3. Lawful bases
We process personal data on the bases of (a) performance of a contract, (b) legitimate interests in operating and improving our business, (c) legal obligation, and (d) consent, where required.
4. Sharing your information
We do not sell your personal data. We may share information with vetted service providers (payment processors, email and hosting providers), with navigation authorities or insurers where necessary to deliver the service, and with law-enforcement authorities where legally required.
5. Retention
We retain personal data only as long as necessary for the purposes above and to comply with legal, tax and insurance record-keeping requirements — typically up to 7 years for booking and financial records.
6. Your rights
You have the right to access, correct, delete or restrict processing of your personal data, to object to processing, and to data portability. To exercise these rights, contact us at hello@riverways.co.uk. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Security
We use appropriate technical and organisational measures to protect your data. No transmission over the internet is fully secure; we cannot guarantee absolute security but take all reasonable steps.
8. Cookies
Please see our Cookie Policy for information about the cookies used on this website.
9. Contact
RiverWays — hello@riverways.co.uk